Frequently Asked Questions
Question: Where are you located and where do you ship from?
Answer: 2505 Kennedy Drive, Beloit, WI 53511-6903.
Question: What is your main phone number?
Answer: 800-225-5959 (800-CALL WKW)or 608-363-7888.
Question: What is your fax number?
Answer: 800-336-1254 or 608-365-9588.
Question: What do you sell?
Answer: Industrial cutting tools. We specialize in cutterheads, knife steel, finger joint tooling and accessories and router bits. Our products are primarily used in wood products for the housing and furniture industries as well as plastics, aluminum and composite materials in the RV and mobile home industries.
Question: Can you send me a catalog and price list?
Answer: Yes, contact our customer service department at 800-225-5959.
Question: Can you cross reference your competitor's products to WKW's?
Answer: We often can cross reference our competitor's stock products. Contact our customer service department for assistance.
Question: When will you ship my order for stock knives, router bits or finger joint cutters?
Answer: WKW will ship your stock order within 24 hours if the product is available.
Question: When will you ship my order for standard cutterheads?
Answer: WKW will manufacture your standard cutterhead to your specifications and ship it in seven to fifteen working days.
Question: How late can I call in an order and still have it shipped today?
Answer: A small stock order with available inventory on hand can be received as late as 2:00 p.m. CST and still be shipped the same day.
Question: Who is your primary shipper?
Answer: UPS unless specified otherwise.
Question: Can I track my UPS package?
Answer: Yes, you can track your package by reference at http://www.ups.com using our order number as the reference number. We also supply a tracking number on your invoice that we email the day the order is shipped.
Question: Can you ship product through regular mail?
Answer: WKW will not ship product via the U.S. Postal Service. We only ship product through carriers that will insure the shipment and have tracking systems.
Question: Will you drop ship product to third parties?
Answer: For a small processing fee, we will drop ship your order to a third party within the United States.
Question: Can I buy directly from WKW?
Answer: You can buy directly from WKW over the internet or by calling customer service at (800) 225-5959. You must pay with a credit card. However you may receive a deeper discount by purchasing through one of our many distributors located throughout the United States. Click here for a distributor in your area or click here to contact the Territorial Sales Representative for your location.
Question: How can I become a distributor?
Answer: You will need to be approved by the WKW Territorial Sales Representative for your location. Click here to get the name and number of your Territorial Sales Representative.
Answer: WKW will ship your stock order within 24 hours if the product is available.
Question: When will you ship my order for standard cutterheads?
Answer: WKW will manufacture your standard cutterhead to your specifications and ship it in seven to fifteen working days.
Question: How late can I call in an order and still have it shipped today?
Answer: A small stock order with available inventory on hand can be received as late as 2:00 p.m. CST and still be shipped the same day.
Question: Who is your primary shipper?
Answer: UPS unless specified otherwise.
Question: Can I track my UPS package?
Answer: Yes, you can track your package by reference at http://www.ups.com using our order number as the reference number. We also supply a tracking number on your invoice that we email the day the order is shipped.
Question: Can you ship product through regular mail?
Answer: WKW will not ship product via the U.S. Postal Service. We only ship product through carriers that will insure the shipment and have tracking systems.
Question: Will you drop ship product to third parties?
Answer: For a small processing fee, we will drop ship your order to a third party within the United States.
Question: Can I buy directly from WKW?
Answer: You can buy directly from WKW over the internet or by calling customer service at (800) 225-5959. You must pay with a credit card. However you may receive a deeper discount by purchasing through one of our many distributors located throughout the United States. Click here for a distributor in your area or click here to contact the Territorial Sales Representative for your location.
Question: How can I become a distributor?
Answer: You will need to be approved by the WKW Territorial Sales Representative for your location. Click here to get the name and number of your Territorial Sales Representative.